I discovered that water was puddling under my indoor a/c unit. I setup an appt online without any problems. The next morning, my service technician Reggie came early for my 10 am appointment and was great at identifying the problem and fixing it. I was worried that maybe something major had caused the leak but after cleaning the lines, the leak stopped. He was very knowledgeable and friendly. I would definitely recommend A-PLUS!!
My air conditioning was blowing air, just not cold air and the temp would not fall below 76 degrees no matter how low I set the temp. A-Plus Service sent Melvin out, he did a thorough investigation and identified the problem with accuracy, which was a bad coil. So they ordered a new one, he came back out the following week, replaced it and its now working great again! I would definitely recommend them to anyone who has an AC/Heat problem.
A-Plus was assigned to our home warranty claim. I hate our home warranty company so much, but we really lucked out this time. They were helpful in scheduling a time that fit into my work day and called when they were about 30 minutes out. The two techs who came out were very friendly, professional, and thorough. They had to return for a second visit after we got a handyman to provide access to the subflooring to get at our leak. Again, very easy to schedule and very responsive. I even got phone calls from the tech himself the day before asking for more detail on what we had discovered after the handyman cut through the subflooring. I appreciated that, unlike a lot of service people, they were really diligent about actually identifying the problem. I'd happily use these two techs again with any plumbing problem. I appreciated that they actually wanted to do their job properly instead of just grab the fee from the home warranty company.